SHIPPING & RETURNS

Shipping & Delivery Policy

Last updated on 23-01-2024 21:59:25
We at LUV KUSH NATURAL understand that you would like to receive your products in a timely fashion and in top condition. So, we use our large network of couriers to bring you the best as soon as possible.

All orders are processed within 5 hours of the payment being received.
We will ship out your order within 24 hours of processing.
Our courier partners will deliver your products within 5-7 working days. [Note: Our courier partners try to deliver before the estimated delivery date but sometimes they might be delayed due to unforeseen circumstances]

Cancellation & Refund Policy

Last updated on 23-01-2024 21:59:25

If you have received a wrong/damaged product, we can replace this with the exact same item. Goods can only be exchanged if it is returned unused and intact, or by providing proof of damage/ defect.

Please email us within 7 days of delivery if you want to apply for an exchange, with relevant proof (photo or documentation) as seen necessary. We will have our customer care contact you as soon as possible.
We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.
Please mention your order number in the mail that you send to us.
No Refund shall be made once goods are sold.
All products once purchased are non-refundable.
Please ensure you check the package within 2 days of delivery, we won’t be able to accept any return/cancellation/exchange after 2 days.